Total rip-off! Way over priced/horrible customer service!

I have had two Sirius systems installed here and am very satisfied with the level of expertise and patience. Some months after the first installation, satellite radio was wonky, Mike discovered a failed tuner, replaced the system and later followed up to make sure everything was running AOK. I really appreciate that and highly recommend Mike and his crew for their skills; there's a reason they are constantly busy!

I had a terrible experience with this Audio Express. I had a JVC installed in my truck last year in May(yes, almost a year ago). Three weeks ago, after at least a half dozen visits my radio still was not playing correctly, it was cutting out and they could not figure out why. That was the last straw. I took it to the ABQ Audio Express location this past weekend, although it took them a minute to break the code, I am happy to say that my radio is finally playing like it should, exactly what I paid for. I had only asked Mike to give me what I paid for, nothing more, nothing less. I will never go back to the Santa Fe location.

Awesome....

This guy always ripps you off kept my speakers.They charge you for items they dont install .They place needs new management

This guy always ripps you off kept my speakers.

Buyers beware. Do not take your business to audio express. They are not honest they don't stand behind their work. As a matter of fact they charge you for work that they don't even do they charge you for items that they don't install. I wrote aa review on this website and they took it down. I'm also in touch with the better business bureau. Look out guys this isn't over!!! So happy I took pictures to prove that they didn't install an amplifier when I was told they did and charged for one is well.

I had a remote start in my 2016 Rav 4 that suddenly stopped working. I called these guys and they said bring it in, no appointment necessary. In 20 minutes they reprogrammed it and I was on my way for $45!

Interesting reading reviews, we've been buying stereos from audio express for years, probably 10 or 12 units by now, antique cars, trucks, SUVs, and have always had great service....any problems fixed, any issues always dealt with...

Prompt service. Follow up phone calls.

Got a great audio system from Mike (Food to his friends).  Even checked with us a few weeks later to see that all was working perfectly.

Had problems, quoted one price when I went back to pick up price was 40% hire. Also after I paid them he tells me my car won’t start anymore. Don’t you just love this place. DO NOT SPEND YOUR MONEY HERE Just sad we don’t have any competition in Santa Fe. Take the time and go to ABQ, that’s what I will do next time. Also manager should be fiered, he has no people skills. Now I know why they are always empty. To bad I have to give them one star, they don’t deserve it.

Spent over $2100 to get a new stereo in my truck. 15 minutes after I drove out of the shop it wasn't working. Went back, they told me it was a loose wire,. It worked for almost a week then same problem, took it back in and they told me it was the brand new speakers had blown, that cost me over $50. less than a week later the same problem, took it back and they told me the back doors were full of water, even tho they said it wasn't their fault they didn't charge me for this. I asked to see it and they said "sorry already dried it out". Intermittent problem ever since and the rear door window quit working.. Took it to the dealership cost me over $130 to have them look it over for the water in the doors. Mechanic said doesn't look like water has ever been in their and they plugged my window switch in, which was left unplugged from the visit to Audio Express. Left the door panels off and went through the car wash and no leaks. My question is How many times should I have to bring the vehicle back to get a stereo that works all the time? After a couple contacts with Devin. We cannot find a mutual time when I can (once again spend one of my days off) drive down to ABQ to have him and his technician look it over. Why don't you guys operate on my schedule for one time? I have to take minimum of a half day to go to Santa Fe or a whole day to ABQ. I don't get paid for my time and you all do.

Good service

Spent over $2100 to get a new stereo in my truck.  15 minutes after I drove out of the shop it wasn't working.  Went back, they told me it was a loose wire,.  It worked for almost a week then same problem, took it back in and they told me it was the  brand new speakers had blown, that cost me over $50.  less than a week later the same problem, took it back and they told me the back doors were full of water, even tho they said it wasn't their fault they didn't charge me for this.  I asked to see it and they said "sorry already dried it out".  Intermittent problem ever since and the rear door window quit working..  Took it to the dealership cost me over $130 to have them look it over for the water in the doors.  Mechanic said doesn't look like water has ever been in their and they plugged my window switch in, which was left unplugged from the visit to Audio Express.  Left the door panels off and went through the car wash and no leaks.

My question is How many times should I have to bring the vehicle back to get a stereo that works all the time?

Spent over $2100 to get a new stereo in my truck. 15 minutes after I drove out of the shop it wasn't working. Went back, they told me it was a loose wire,. It worked for almost a week then same problem, took it back in and they told me it was the brand new speakers had blown, that cost me over $50. less than a week later the same problem, took it back and they told me the back doors were full of water, even tho they said it wasn't their fault they didn't charge me for this. I asked to see it and they said "sorry already dried it out". Intermittent problem ever since and the rear door window quit working.. Took it to the dealership cost me over $130 to have them look it over for the water in the doors. Mechanic said doesn't look like water has ever been in their and they plugged my window switch in, which was left unplugged from the visit to Audio Express. Left the door panels off and went through the car wash and no leaks. My question is How many times should I have to bring the vehicle back to get a stereo that works all the time?