Had a dash cam installed. Was not instructed in its use. The manual wasn’t any help. Went back four months after because I live out of town n manager acted like it was my fault. When I called him on BS that there was no SD card installed n I wasn’t shown how to use it his response was to throw me out of the store. When I asked for his managers number his response is he is the manager. I told him not the store manager, his manager then things calmed down. Still don’t have a resolution I’m satisfied with.
Absolutely the worst retail experience of my life. They installed equipment that I didn't select without my approval and then when I didn't want the equipment they wrongly installed they wanted to charge me for the labor to remove it. WOW, I'll never do business here again.
Came in today looking for a touch screen display for my Camaro. The man with the nickname “food” was extremely polite and provided excellent customer service. They had all the parts I needed and got the installation done super fast!!! Worked with me! This place is great, I’ll definitely be coming back here next time I need audio work done! I’m very happy with my new display! Big thumbs up to Santa Fe Audio Express!
Total rip-off! Way over priced/horrible customer service!
I have had two Sirius systems installed here and am very satisfied with the level of expertise and patience. Some months after the first installation, satellite radio was wonky, Mike discovered a failed tuner, replaced the system and later followed up to make sure everything was running AOK. I really appreciate that and highly recommend Mike and his crew for their skills; there's a reason they are constantly busy!
I had a terrible experience with this Audio Express. I had a JVC installed in my truck last year in May(yes, almost a year ago). Three weeks ago, after at least a half dozen visits my radio still was not playing correctly, it was cutting out and they could not figure out why. That was the last straw. I took it to the ABQ Audio Express location this past weekend, although it took them a minute to break the code, I am happy to say that my radio is finally playing like it should, exactly what I paid for. I had only asked Mike to give me what I paid for, nothing more, nothing less. I will never go back to the Santa Fe location.
This guy always ripps you off kept my speakers.They charge you for items they dont install .They place needs new management
This guy always ripps you off kept my speakers.
Buyers beware. Do not take your business to audio express. They are not honest they don't stand behind their work. As a matter of fact they charge you for work that they don't even do they charge you for items that they don't install. I wrote aa review on this website and they took it down. I'm also in touch with the better business bureau. Look out guys this isn't over!!! So happy I took pictures to prove that they didn't install an amplifier when I was told they did and charged for one is well.
I had a remote start in my 2016 Rav 4 that suddenly stopped working. I called these guys and they said bring it in, no appointment necessary. In 20 minutes they reprogrammed it and I was on my way for $45!
Interesting reading reviews, we've been buying stereos from audio express for years, probably 10 or 12 units by now, antique cars, trucks, SUVs, and have always had great service....any problems fixed, any issues always dealt with...
Prompt service. Follow up phone calls.
Got a great audio system from Mike (Food to his friends). Even checked with us a few weeks later to see that all was working perfectly.
Had problems, quoted one price when I went back to pick up price was 40% hire. Also after I paid them he tells me my car won’t start anymore. Don’t you just love this place. DO NOT SPEND YOUR MONEY HERE Just sad we don’t have any competition in Santa Fe. Take the time and go to ABQ, that’s what I will do next time. Also manager should be fiered, he has no people skills. Now I know why they are always empty. To bad I have to give them one star, they don’t deserve it.